Pillar 2: Crisis Navigation Skills

Emergency Tools for Emotional Overwhelm

When emotions are overwhelming, your clients need skills that work RIGHT NOW.

⚠️ Important - Mental Health Resources

These are educational resources to help coaches understand crisis skills. If you or a client is experiencing a mental health crisis, please contact the 988 Suicide & Crisis Lifeline or call 911 immediately. This content is not a substitute for professional mental health treatment or therapy. Coaches should refer clients experiencing clinical-level symptoms to licensed mental health professionals.

Why Crisis Skills Matter

Your clients will have emotional emergencies. Anxiety spikes. Anger flares. Distress becomes unbearable. In those moments, your clients need tools that work immediately—not next week, not after they've practiced for a month. Now.

Crisis skills aren't about solving problems. They're about surviving the moment until clients can think clearly again.

Core Concepts: Surviving Without Making Things Worse

When your client's emotions reach crisis level, the goal isn't to fix everything—it's to get through the moment safely.

When to Use Crisis Skills

Use crisis skills when your clients are experiencing:

Evidence-Based Approach: These crisis skills are adapted from DBT's Distress Tolerance module, specifically modified for coaching contexts. They provide immediate relief without requiring clinical intervention.

The 5 Essential Crisis Skills

TIPP Technique

Rapidly calm intense emotions through physiological intervention. Temperature, Intense exercise, Paced breathing, Paired muscle relaxation. This technique works by changing your body chemistry to calm emotional arousal.

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Sensory Grounding for Crisis

Use physical sensations to interrupt emotional spirals. Ice cubes, cold water, strong scents, textured objects—sensory input breaks the cycle of overwhelming emotion and brings clients back to the present moment.

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Distraction Techniques

Temporarily shift attention away from overwhelming emotions. Activities, Contributing, Comparisons, Emotions (opposite), Pushing away, Thoughts, Sensations. Buy time until the emotional intensity decreases.

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STOP for Crisis

Create a pause before impulsive action. Stop, Take a step back, Observe, Proceed mindfully. This simple four-step process prevents clients from making decisions they'll regret when emotions are running high.

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Pros and Cons

Make better decisions in crisis by evaluating consequences. What happens if I act on this urge? What happens if I don't? This structured analysis helps clients choose wisely even when emotions are intense.

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